FAQ

How quickly can you answer my question?
We answer messages and emails in the order they are received. Most inquiries are answered within 24 hours during our business hours.

Are the products genuine and where do they come from?
YYes, we only carry 100% original items. We source our products directly from the respective brand and official retailers. This allows us to guarantee that every product purchased from us is authentic and meets the highest quality standards.

Can I change my shipping address after my order has been placed?
If you need to update your shipping address, please email us immediately at support@getsneakers.ch with your name and order number. While we will do our best to process your request, we cannot guarantee changes once your order has been packed or shipped.

How long is the processing time?
Our processing time is 1 business day. Orders are processed Monday through Friday, excluding major holidays.

How long does shipping take?
Delivery times vary, but are typically 1-2 business days after the order is processed. Once your order has been shipped, a tracking number will be provided to you via email.

Will my order be delivered in one package?
Depending on the size and contents of your order, it may be shipped in multiple packages. In this case, you will receive tracking information for each package.

What happens if an item is out of stock?
If any items in your order are out of stock, we will notify you immediately via email.

What happens if an item is missing or damaged in my order?
If an item in your order is missing or damaged, we apologize for the inconvenience. Please contact us within 14 days of delivery by email at support@getsneakers.ch and include your name, order number, and photos of the damaged product. We will work immediately to resolve the issue.

Can I cancel my order?
If you wish to cancel your order, please contact us immediately at support@getsneakers.ch. Cancellation requests are only possible before the order has been processed or shipped.