We respond to messages and emails in the order in which they are received. Most inquiries are processed within 24 hours during our business hours.

If you would like to update your delivery address, please email us immediately at support@getsneakers.ch with your name and order number. We will do our best to process your request, but we cannot guarantee any changes once your order has been packed or shipped.

If the size does not fit and the same item is still available online, you can exchange it. Please contact us by email at support@getsneakers.ch.

Depending on the size and contents of your order, it may be shipped in multiple packages. In this case, you will receive a tracking number for each package.

Our processing time is 1 business day, with orders processed from Monday to Friday, excluding major holidays. Delivery times may vary but typically take 1-2 business days after processing. Overall, the entire process from order processing to delivery usually takes 2-3 days. Once your order has been shipped, you will receive a tracking number via email.

If an item in your order is out of stock, we will unfortunately have to cancel the order, as many products are currently sold out everywhere. We ask for your understanding and will notify you promptly by email.

We apologize for any inconvenience caused by receiving a damaged item. Please email us at support@getsneakers.ch with your name, order number, and photos of the damaged product so that we can assist you.

If you have received a damaged item or if an item is missing from your order, please contact us within 14 days of delivery at support@getsneakers.ch. We will be happy to assist you.

Orders cannot be canceled after completion to ensure a faster and smoother workflow.